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Frequently asked questions
Q.Where are
you based?
A. Our office is at 'Tredington Roundabout' 8
miles north of Moreton in Marsh on the A429 Fosse way, 6.5 miles south of
Stratford on the A3400. 12 miles south of Junction 15 of the M40 (Longbridge
Island) on the A429. Please see
directions on the menu bar for a map.
Q.Can you
deliver?
A.Our prices do not include delivery. We will
try to help with delivery when possible at a charge of £2 per mile, but
this service depends on staff availability. We recommend you 'phone the
following numbers to arrange a Taxi to us:- 01608 661592, 01608 661418,
01608 661555, 01608 737161
Q. What extras are added to the price when we
collect or return?
A. Nothing necessarily if you look after the
vehicle and are a careful driver! Insurance is included
although certain terms and options apply, click on
insurance for details. Small cars have 50 or 100 miles a day free depending on the
package, then you have to pay 10pence per mile. If you are late returning
or the vehicle is returned dirty, damaged, or smelling of something you
have transported or spilt you will have to pay extra.There is no limit to
the amount payable in these cases.The prices quoted are to collect from
08.30 on any day Monday to Saturday, and to return by 08.30 on the day of
return. to collect the 'night before' is an extra 1/2 daily rate.
Q. Can we return the vehicle out of hours?
A. There are arrangements to return keys
safely.
Q.Do I
need to have a credit card to hire a Vehicle?
A. If you don't have a payment card you will
need to leave a cash deposit of substance. This is normally between £250
and £1000.
Q.We do
not have UK licences. Can you insure us?
A.We can
insure non UK licence holders, but there are some conditions. You must be
between 25 and 69 years old, you must have had a full licence for at least
2 years, you must produce your licence in our office and also you must
have a passport and recent proof of address with you. You must also pay by
Credit card for the hire.If you return the vehicle with damage on it you
have to pay for the first £1000.00p of damage. You cannot take any waiver
or additional insurance with us to cover this. N.B. We cannot insure
everybody, and reserve the right to refuse a hire at any time if you do
not satisfy normal rental criteria. In some cases you will forfeit your
deposit. Some payment cards have an insurance element in them. To find out
you must enquire from your insurers or payment card suppliers before
hiring. (There is a telephone number on the reverse of most cards)
Q.How
far are you from Bath/ Cheltenham/ Stratford upon Avon? When/ Are there
buses or trains?
A. We suggest that you surf the web for maps
and routefinders to answer these questions! Key in the name of the town
you are starting from for links. However, you will find us on the map in
the middle of England if you draw a circle between Banbury, Stratford upon
Avon, Evesham, Cheltenham and Witney!
Q. One of our party who is over/under age
wants to drive. Can I be the hirer and have him/her as a named driver?
A. We cannot insure anyone who does not 'fit'
our insurance conditions. Other drivers must insure the vehicle themselves
and we must have a satisfactory certificate of insurance faxed to our
office prior to hire. You cannot mix two insurance groups on one hire.
Whatever the insurance is for the highest risk driver applies throughout
the hire until the vehicle is returned.
Q. One of our party who wants to drive cannot
come into your office to sign. Can I bring their licence in to you?
A. Anyone who wants to drive on our insurance
must come into our office to sign. If you must have someone driving who
cannot come into our office then you need to effect your own insurance for
the hire vehicle for every driver for the whole period of hire.
Q. I cannot find/have packed (part of) my
licence. I have a clean licence, so can I drive?
A. If you cannot produce your licence in full
(i.e. both parts of the new style UK licence) you cannot drive our
vehicles unless we are able to verify your details with the DVLA. We can
normally do this while you are in the office collecting the vehicle, but
please remember that it is your responsibility to ensure you have the
correct documents! It costs you £5.00
if we have to 'phone DVLA.
Q.How far
are you from the train station?
A.Our
Shipston office is about 9 miles from Stratford on Avon train station, and
about 8 miles from Moreton in Marsh train station.
Q. Can we
pick up or 'drop off' at the airport?
A.Yes and No!! We
only have one office based at the intersection of the A3400 and the A429 (Tredington
Roundabout) near Shipston-on-Stour.
But we are Licencee
partners of Sixt Holiday Cars, and you can rent cars from them anywhere to
anywhere (almost!) Click below to link with Sixt
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